Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. This Privacy Policy outlines the personal data we collect or process in connection with the services we provide or offer to you, including through any website, application, or product that links to this Privacy Policy. By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information Collection

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We only collect personal information about you that we consider necessary for achieving this purpose.

Personal Information: We may collect your name, email address, phone number, business information, billing information, and other details you provide during account creation or service inquiries.

Transaction Information: Details related to transactions processed through our platform, including amounts, dates, and merchant details.

Usage Data: Information about your interaction with our website and services, such as IP addresses, browser types, and access times.

Cookies and Tracking Technologies: We use cookies to analyze web page flow, measure promotional effectiveness, and improve trust and safety. You may manage cookies through your browser settings.

Correspondence: Any personal correspondence sent to us, such as emails or letters, may be retained for record-keeping purposes.

2. How We Use Your Information

We use the information we collect to:

Provide and improve our payment processing services.
Communicate with you about your account, transactions, and customer support inquiries.
Ensure compliance with legal and regulatory requirements.
Enhance our website and services through analytics and performance monitoring.
Send promotional materials, offers, and updates (where permitted by law).

3. Sharing Information

Prospay does not assume risk for payment processing; our trusted processor relationships handle these responsibilities. We may share your information as follows:

Processors and Partners: We work with payment processors like Elavon and US Bank to facilitate transactions.
Service Providers: Third-party vendors assisting with technology support, analytics, and customer service.
Legal Compliance: When required by law, judicial proceeding, or legal process.
Business Transitions: In the event of a merger, acquisition, or sale of assets, your personal information may be part of the transferred assets.
Aggregated Data: Shared with partners or advertisers but not linked to any personally identifiable information.

4. Security

We take precautions to protect your information. Sensitive information, such as credit card data, is encrypted during transmission. Access to personal information is restricted to employees who need it to perform their job duties. Our servers are maintained in secure environments to prevent unauthorized access.

5. Your Privacy Choices

Access and Updates: You may review and update your personal information by contacting us.
Marketing Communications: Opt-out of receiving promotional emails by following unsubscribe instructions or contacting us.
Cookies: Adjust your browser settings to manage cookies and tracking technologies.

6. Third-Party Links

Our website and services may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

7. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post updates on our website and notify users where required. The effective date of the policy will be noted at the top.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Prospay
Address 6355 NW 36th St, #408,
Miami, FL 33166

Phone (305) 869-9016

Thank you for choosing Prospay. We are committed to protecting your privacy while delivering exceptional payment processing services.